Privacy Policy

Company Information

TrendMonster is operated by:

Skillset Solutions FZ LLC
Contact: [email protected]

1. Introduction and Scope

This Privacy Policy describes how Skillset Solutions FZ LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use the TrendMonster service ("Service"). By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly:

• Account Information: Email address, password (encrypted), name
• Profile Information: TradingView username or other charting platform usernames
• Payment Information: Billing information processed securely by Stripe (we do not store credit card details)
• Communications: Email correspondence, support requests, feedback

B. Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent, interaction patterns
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, error logs, system activity
• Cookies and Similar Technologies: Session data, preferences, authentication tokens

C. Information From Third Parties:

• Payment Processors: Subscription status, payment success/failure from Stripe
• Analytics Providers: Aggregated usage statistics (if applicable)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide access to the TrendMonster dashboard, educational content, and indicators
• Account Management: Create and manage your account, authenticate your identity
• Payment Processing: Process subscription payments and manage billing
• Communications: Send service-related emails, notifications, password resets, subscription updates
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
• Service Improvement: Analyze usage patterns, improve features, develop new functionality
• Security: Detect fraud, prevent abuse, protect against unauthorized access
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

A. Service Providers:

We share information with trusted third-party service providers who assist us in operating the Service:

• Stripe: Payment processing and subscription management
• Resend: Email delivery and transactional communications
• Hosting Providers: Infrastructure and data storage (Abacus.AI platform)
• Database Services: Secure data storage and management

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

B. Legal Requirements:

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or protect our rights and property
• Investigate fraud, security issues, or technical problems
• Protect the safety and rights of our users or the public

C. Business Transfers:

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: All data transmission uses HTTPS/TLS encryption
• Password Security: Passwords are hashed using bcrypt (12 rounds) before storage
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Secure Infrastructure: Hosted on secure, monitored cloud infrastructure
• Payment Security: Credit card data is processed by PCI-DSS compliant Stripe; we never store card details

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Information retained while your subscription is active
• Cancelled Accounts: Information retained for up to 7 years after cancellation for legal, tax, and business purposes (e.g., fraud prevention, dispute resolution, compliance)
• Communications: Support emails and correspondence retained for up to 3 years
• Analytics Data: Aggregated, anonymized usage data may be retained indefinitely

You may request deletion of your account and personal information at any time (see Section 8 - Your Rights).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Service:

Types of Cookies We Use:

• Essential Cookies: Required for authentication, security, and basic functionality (cannot be disabled)
• Session Cookies: Maintain your logged-in state (expire when you close your browser)
• Preference Cookies: Remember your settings and preferences

We do not use:

• Third-party advertising cookies
• Cross-site tracking cookies
• Behavioral advertising technologies

You can control cookies through your browser settings, but disabling essential cookies may prevent you from using certain features of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

General Rights (All Users):

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails (service-related emails cannot be opted out of)
• Account Closure: Cancel your subscription and close your account at any time

Additional Rights for California Residents (CCPA):

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

• Right to Know: Request details about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of personal information (with certain exceptions)
• Right to Opt-Out of Sale: We do not sell personal information, so no opt-out is necessary
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Authorized Agent: You may designate an authorized agent to make requests on your behalf

How to Exercise Your Rights:

To exercise any of these rights, contact us at: [email protected]

We will verify your identity before processing your request and respond within 30-45 days (or as required by applicable law). You will not be charged a fee for making a request unless your request is excessive or manifestly unfounded.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe a child under 18 has provided us with personal information, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via email at least 30 days before taking effect. The "Last Updated" date at the bottom of this policy indicates when it was last revised. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Skillset Solutions FZ LLC
Email: [email protected]

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.